Our policy for shipping cost and refund

Payment

You can use VISA / Master Card / Paypal for payment. After completing the payment procedure, "payment confirmation e-mail" will be sent to the registered e-mail address. After that, we prepare to ship items.

Please check once more if the correct address has been entered before payment.

Your order will be shipped within 6-10 business days after payment is confirmed.


 

Shipping

Normal post within Australia   is $3 (up to 190g), registered mail is $5 (up to 50g), $9 (up to 500g), $15(over 500g)
To Japan and other Asian countries in zone 3, normal post is $6 (up to 130g) and $16 (130g to 500g).  Registered mail (regardless of weight) is $23.

As your reference, Small size is around 22g, Medium size is around 40g and Large size is around 63g.

Countries included in Zone 3 are;
India, Indonesia, Malaysia, North Korea, Singapore, South Korea, Taiwan, Thailand, Vietnam
 

To shipping to other countries, please contact us.

We will bear the difference in case of the shipping fee exceeds the above amount due to the large quantity order.

About sending

Our products will be send by Australia Post.

If you require to receive your order with receipt signature, it can be done by additional fee of AU4.99. Please use it when you are worried about missing or misdelivery.
 

Please note that the delivery period from Australia to Japan normally takes about 2 weeks but it may be delayed from 3 weeks to 1 month.
 

About customs clearance

In the case of mailing to Japan, eco wrap Byron Bay basically has no tariffs. It will not be taxed unless it is a large amount of shopping, but please understand that it is not possible for us to make a definite judgment about tax and so customers are responsible for paying tariffs.
 

Refund and exchange

When your order arrives at your hand, please be sure to check the contents. If by any chance, there are defective items etc, please contact us as soon as possible. We will only deal with the claim within 10 days after the arrival of the item.

eco wrap Byron Bay carefully and lovingly handcrafted one by one. As our products are all handmade goods and natural materials are used, colour of beeswax, size and the way the prints may differ somewhat, but please acknowledge that.